A new opportunity has arisen to join a telecommunications supplier who combines reliable, cutting-edge technologies and IT with a top-notch stress-free customer service support team.

The business administration role, for the right individual, will include the below:

  • To work directly with the Billing Manager, assisting in day-to-day duties.
  • Input fulfilled customer orders onto the billing system ensuring 100% accuracy. Liaise with sales and provisioning teams to resolve any discrepancies.
  • Manage the daily import of call data records into the billing system and resolve any errors or rejections.
  • Assist in monthly billing runs, producing customer invoices with a focus on revenue assurance and billing accuracy.
  • Set up and manage customer direct debits
  • Ensure suppliers are charging for services correctly and work with them directly in resolving any overcharges or discrepancies.
  • Assist customers day-to-day with any billing or payment queries.
  • Manage DuoCall’s online billing portal, user logins and offer ongoing support to customers.
  • Set up and manage automated usage alerts to customers, warning of high call spend or data over-usage.
  • Support the sales and account management team in producing customer reports and assisting with spend and usage analytics.

About the employer

Based in Rotherham a company that provides telecommunication services for businesses across Sheffield, South Yorkshire and the UK.

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