A new opportunity has arisen to join a business based in Sheffield. This practice is smaller than average so they enjoy continuing personal relationships with individuals and families.

They are a well-established family doctors’ surgery based in the heart of the busy and popular Woodseats area in Sheffield. Their team aims to provide healthcare with courtesy, care and efficiency.

The business administration role, for the right individual, will include the below:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
  • Receive and make telephone calls as required
  • Divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits into the visiting book, ensuring to carefully record all relevant details and referring to duty doctor where necessary
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required

Patient notes and correspondence:

  • Retrieve and re-file records as required, ensuring the strict alphabetical order is adhered to
  • Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen

Desired skills

  • Positive attitude towards work
  • Well presented
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Personal qualities

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly

About the employer

Business Administration Apprenticeship opportunity in Sheffield. This business is a medical centre with the aim to provide the best of traditional family medicine backed by the resources of modern technology.

Partners & Awards