Information and Guidance

We want to provide all our customers with the highest quality training and development solutions.

LifeSkills believe it is vital to give information, advice and guidance to support any training we do. We do our very best to make sure clients and learners can access impartial and confidential information and advice.

We have the Matrix Quality Standard for information, advice and guidance (IAG) and embed into our advice the principles issued by the National IAG Board.

In our most recent Ofsted Inspection we were viewed as giving ‘Outstanding’ advice and guidance to learners and apprentices.

Information Policy

We will provide up-to-date, accurate and complete information on all of our training courses. Where our information is given, and where appropriate will include:

• Pre-entry qualifications and previous knowledge/experience
• Course objectives and outcomes
• Course delivery and learning method
• Qualifications on completion and progression opportunities
• Relevant timeframes, including hours of attendance

We also provide customers with information on other training and career development options where it is deemed appropriate. To help them make the best decision, we will sometimes direct them to alternative information sources for advice or guidance.

Equality and Diversity

We are proud to welcome learners from a wide range of communities, regardless of age, ethnic origin, disability, gender, marital status, sexual orientation, background or religion.

We were one of the first companies to achieve the Investors in Diversity award in the UK last year.

Feedback, Compliments, Complaints and Comments

We learn from those who learn with us. So we ask for feedback from clients and learners on the services we deliver. This feedback is reviewed by management, if necessary, responded to as quickly as possible.

We also collate, review and analyse this feedback as part of our continuous quality improvement process. This includes a procedure to ensure any comments or complaints are dealt with confidentially, fully and fairly.

Ref 136 – Privacy notice for website

You will find our Complaints Policy to the right of this page.